Here in the Grey School, we’ve experienced tremendous growth over the past years. As our apprentice numbers have swelled, so have the ranks of the staff, faculty, and administration.
With so many people on board and so much going on, we've had to streamline the way we work. This has included placing certain people in charge of specific tasks, forums, and so on.
As these structures have become more complicated, students frequently wonder who to go to when they have questions or problems. The answer can be found in the Hierarchy.
The Hierarchy refers to the series of people who are in charge of a specific area. The GSW currently has five main divisions, each headed by a member of the Administration. These five areas are the following.
Academics: Headed by the Dean of Curriculum - . This includes the GSW curriculum (classes, Majors and Minors, etc.), College of Deans, advising, graduation and commencement, the Dean’s List, and so on. Queries made concerning academics would thus follow one of the following paths, depending on exactly what information the query involves.
GSW Handbook > Individual teachers > Department Deans > Dean of Curriculum
GSW Handbook > Dean’s List > Dean’s List wrangler > Dean of Curriculum
GSW Handbook > Academic Advisers > Dean of Curriculum
Non-academics: Headed by the Dean of Students - . This includes anything that has to do with students but isn’t part of academics: the House and Lodge (H/L) system, H/L Heads, Prefects and Captains, school regalia, clubs, the school magazine (Whispering Grey Matters), Conclaves, Moots, and so on. Resolving queries involving nonacademic issues would follow one of the following progressions.
Houses or Lodges: GSW Handbook > Prefects > Captains > House or Lodge Heads > Dean of Students
Clubs: GSW Handbook > Club President > Club Adviser > Dean of Students
Conclaves or moots: GSW Handbook > Conclave staff > Conclave planners > Conclave Wizard in Charge > Dean of Students
Wizard Grey Matters (WGM) magazine: GSW Handbook > WGM staff > Desk Editors > Editor in Chief > Faculty Advisers > Dean of Students
Faculty: Headed by the Dean of Faculty - This is the GSW’s “Human Resources” department, hiring the school’s teachers and overseeing their training, management, and everyday function. Resolve issues of this kind with the following progression.
GSW Handbook > Individual faculty members > Department Deans > Dean of Faculty
Technology: The GSW has a small team of Technomages that oversee the functioning of the school site, email, and forums.
GSW Handbook > Email
Virtual Campus: Headed by the Dean of Students - This department deals with anything happening on our virtual campus on Second Life.
GSW Handbook > Virtual Campus Dean of Students forum
Using the Chain of Command
Why do you need to know all of this? All Apprentices, staff, faculty, and administrators in the GSW must understand and use the hierarchy. Always start at the left-most, or lowest point, and only work your way up to the next level if you don't find an answer. Failing that, continue up the hierarchical chain to each level, in turn, until you find a resolution.
Test yourself with these questions: (Answers below)
1. If you have a question about finding your way around the forums, you should ask _.
2. If you have questions about signing up for classes, the first person to ask is _.
3. If you're already in a class and have questions about a lesson, you should ask _.
4. If you've sent in a piece of homework and the teacher has not responded for several days, what should you do?
5. If you have tried to contact a teacher but have gotten no response after waiting more than a week, who should you contact next?
6. If you have a question about earning merits, who should you contact?
7. If you want to change your magickal name, who do you talk to?
8. If you’re having trouble logging onto the site, what should you do?
9. If you have a question about paying tuition, what should you do?
10. Bonus question: If you’re having a disagreement with another member of the GSW, who should you discuss it with?
Answers to questions:
1. Your Lodge or House Prefect, Failing that, any Prefect, or one of the Captains, if a Prefect isn’t handy.
2. See #1. You might also find answers to your questions right here in this Handbook.
3. The teacher of that class.
4. Nothing. Teachers have up to three to respond to requests for assignments or tests, to grade work, and to admit Apprentices to a class. If three days goes by without word, e-mail the instructor directly.
5. The Dean of the department hosting the class.
6. Start by looking in the Handbook: there’s a List of Common Merits at the end. Next stop is your Prefect.
7. The Head of Lodges.
9. Start with the Handbook. If that doesn’t answer your question, check the Apprentice Resources forum. If you don’t find your answer there, post a query there, on the Technomage forum.
10. That person! Take the conversation off list. Then, quietly, and with patience and understanding, try to come to an agreement. Please do not engage in public argument on the forums, and please do not gossip about it with other people behind the scenes. If you need more help, and you and the person with whom you have issues are in the same house or lodge, go to your Prefect. If you’re in different lodges or houses, ask one of the Captains.